After ordering online via PayPal or a credit card, you will receive an email confirmation from PayPal or from eWAY (our Secure Payment Gateway) containing your order details (if you have provided your email address).

We will normally confirm receipt of your order within a few minutes of ordering.

If you wish to query a delivery please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

We ship our goods via either Australia Post eParcel or TransDirect, however, depending on the location and urgency, we may choose another provider to ensure you receive your purchase as quickly and safely and with the least cost to you as possible.

Please Note - Your order will not be dispatched until we receive full payment.

If you require insurance, please let us know so we can arrange insurance on your behalf.

Most stock is sourced direct from suppliers once a customer order is accepted. We do not pick and pack stock from TheRealDeal warehouse and cannot allow collection from our warehouse.

Most major local suppliers deliver ordered items to our warehouse within 2 business days. Smaller suppliers can take 1-2 weeks.

Once items have arrived in our warehouse, there will be another 1-2 business days for processing and dispatch. Once the order has shipped, you will receive an email confirmation. Please then allow for standard Australia Post or Courier delivery times.

The estimated delivery date for items ordered depends on where you live. It is calculated from the time that you receive the Order Dispatched email, not from the time the order was placed. These are estimates only, based on information provided by Australia Post:

1-3 days New South Wales / Victoria / ACT / South Australia / Tasmania
3-4 days Queensland / Western Australia
4-5 days Northern Territory

Please allow an additional 1-2 days for regional areas on top of the above times.

International customers, because of the nature of our products and the shipping restrictions imposed, we are unable to deliver orders to international addresses at present. All products must be delivered to an Australian address.

Multiple Item Orders:

In order to keep our fees as low as possible, with multiple orders we will usually ship orders when all items on the order are available to dispatch.

For example, item A is expected to ship in 2 business days, and item B on the same order usually ships in 10 business days. This order will be shipped when both item A and B are ready to ship, and is estimated to be around 10 business days.

Where there has been a significant delay in supplying outstanding items, we may split orders and dispatch available items at no extra cost.

If No-One Is Available To Accept Delivery:

If the customer is absent at the time of delivery, items will be taken to a local depot or post office. A calling card will be left at the delivery address, containing all relevant contact details.

Please note that that there are limitations on all courier networks and some remote delivery addresses will not be serviced door-to-door. In these cases, the couriers will deliver to a local depot or Australia Post Office and the customer will be contacted to collect from there.

For certain large items shipping to metro areas such as fridges, washing machines, large screen televisions etc, we will arrange a point-to-point courier. They will contact the customer and arrange a convenient delivery time.

Shipping Charges:

All shipping charges are based on the weight and dimensions of the product. Shipping costs will be displayed at Checkout.

Please note, we do not allow international shipping at the present time. All products must be delivered to an Australian address

Damaged Deliveries or Incorrect Supply:

If products are received damaged, faulty or not as advertised, please contact us immediately to resolve the problem. We will evaluate the case and arrange to have your product tested, replaced and exchanged. Please contact us for further details.

We cannot accept returns for "change of mind" reasons.

Also we cannot accept returns for items that have been misused or purchased for use with incompatible products.

Most Consumer Electronics products are covered by a minimum 12 month manufacturers warranty. If you have a problem with your product within this period, we will assist with further details for repair/replacement.